You will need to create an account with the store in order to manage your subscription on an ongoing basis.

In your account you will be able to skip, gift, cancel, edit shipping & payment details.

Set up an account here.

If you want to change the cadence of your subscription deliveries, (ex. 3 weeks to 1 month) you can opt to "Edit frequency" by clicking Manage subscription.

You can click on the Edit frequency icon, indicated with a calendar and clock. You will be directed to a confirmation state which you can select one of the frequencies available in the subscription program.

If you want to update the payment method for your subscription, you can opt to "Edit payment" by clicking Manage subscription.

You can click on the Edit payment icon, indicated with wallet. You will receive a notification to your email with a link to securely update the payment method associated with your subscription.

You can change the email address used to log into your account from your Customer Account Portal. Once logged in, you'll land on your portal homepage.

You can view your current login information under Settings. You can click Change email.

We are always sorry to see you go but understand these things come up. If you want to cancel your subscription, you can opt to "cancel" by clicking manage subscription from your account.

Once you click on the cancel icon, indicated with a stop sign, you will be directed to a confirmation where you can confirm your desire to cancel.

Please share a reason for your cancellation - this is helpful to us!

If you want to set a new date for your subscription delivery dates to be based on, you can opt to "Set next date" by clicking Manage subscription.

You can click on the Set next date icon, indicated with a calendar. You will be directed to a confirmation state which you can select on a calendar a new date for your subscription.

You will also see help text: "Your upcoming orders will be updated based on this new date...".

You can edit the default shipping address for all your subscriptions at once from your Customer Account Portal. Once logged in, you'll land on our portal homepage.

You view your current default address under Settings. You can click Change address.

A modal will appear with your current address pinned to the top. Clicking Add a new address will open fields to enter a new address to add to your address book.

How to view my next order?

View all your upcoming subscription orders from your Customer Account Portal. Once logged in, you’ll land on our portal homepage.

How do I see all upcoming orders?

You can see all upcoming orders associated with a subscription by clicking on See all upcoming orders.

This will open a modal where you can take quick actions (Skip, Gift) on certain scheduled orders, or the option to navigate into more options for a certain scheduled order.

If you don’t want your next scheduled order, you can opt to "Skip" by clicking Manage next order.

You can click on the Skip icon, indicated with a skip forward arrow. You will be directed to a confirmation state which you can confirm or cancel your choice, in addition to viewing when your next scheduled order will process if you confirm to the skip.

If you want to change up some of the items scheduled to be delivered in your next order, you can opt to "Swap" by clicking Manage next order.

You can click on the Swap icon, indicated with two arrows. You will be directed to a confirmation state which they chose which item you want to swap out—and which item you would like to swap into your next order.

If you want to add an item to your next order, you can opt to "Add item" by clicking Manage next order.

You can click on Add item, located at the end of the list of current items in the order. You will be directed to a confirmation state where you can search items to add from a list.

If you don’t not want to wait until your scheduled next order date, you can opt to "Send now" by clicking Manage next order.

You can click on the Send now icon, indicated with a shipping box. You will be directed to a confirmation state which they can confirm or cancel your choice.

If you want to receive your next order at a delayed date, you can opt to "Delay date" by clicking Manage next order.

You can click on the Delay date icon, indicated with a clock icon. You will be directed to a confirmation state which you can choose between the below options, in addition to viewing when your next scheduled order will process if you confirm to delay.

1. Delay 1 week
2. Delay 2 weeks
3. Delay 3 weeks
4. Set custom date (you will be directed to a calendar to pick a specific date)

If you need to change the delivery address for your next order, you can opt to "Edit address" by clicking Manage next order.

You can click on the Edit address icon, indicated with a house. You will be directed to a confirmation state where you can enter a new address.

You can view all your order history orders for both subscription and one-time purchases from your Customer Account Portal. Once logged in, you'll land on your portal homepage.

You can view your order by year under Order History.

The following badges can appear on each order mini-card to indicate the status of the order:

- Processing
- Shipped
- Gifted
- Refunded

By clicking on the order mini-card, you can view all details associated with your order – including tracking and carrier information if the order has been shipped.